Grievance Redressal

Published as required under the Consumer Protection (E-Commerce) Rules, 2020, the Information Technology Act, 2000, and the DPDP Act, 2023.

Customer care

Email: care@impulseshop.in
Phone: +91 9217740225 (10:00–18:00 IST, Monday–Saturday)
Registered office: Bengaluru, Karnataka, India

Grievance Officer

Name: Sonam Tiwari
Designation: Grievance Officer
Email: grievance@impulseshop.in
Phone: +91 9217740225
Address: Octavertex Media Private Limited, Bengaluru, Karnataka, India

How we handle complaints

  1. Write to grievance@impulseshop.in with your order number, contact details, and a clear description of the issue.
  2. We will acknowledge your complaint within 48 hours and share a ticket number.
  3. We will resolve the complaint within one month of receipt.

Escalation

If you are not satisfied, you may approach:

  • National Consumer Helpline: 1915 or consumerhelpline.gov.in
  • The Consumer Commission having jurisdiction over your district (Consumer Protection Act, 2019)
  • The Data Protection Board of India for DPDP Act grievances, once operational for this purpose