Refund & Return Policy

Last updated: 14 August 2026. This policy complies with the Consumer Protection Act, 2019 and the Consumer Protection (E-Commerce) Rules, 2020. It does not affect your statutory rights.

1. Cancellation before dispatch

You may cancel a prepaid order any time before it is handed to the courier by emailing care@impulseshop.in with your order number. We will refund the full amount paid (including shipping) to the original payment instrument.

2. Returns (change of mind)

Unused, unwashed garments with original tags and packaging may be returned within 7 days of delivery for size exchange or refund. Intimate the return to care@impulseshop.in within that window. Return pickup is arranged where our courier operates; otherwise you may ship to our returns desk in Bengaluru. Change-of-mind return shipping may be deducted unless we sent the wrong size or a defective piece.

3. Defective, damaged or wrong item

If the product is defective, damaged in transit, or not as described, contact us within 48 hours of delivery with photos. We will arrange a free replacement or a full refund, including original and return shipping, as required under the Consumer Protection Act, 2019. You do not need to return a product that is unsafe or that we asked you not to send back.

4. Non-returnable

Items washed, worn (beyond try-on), or without tags are not eligible for change-of-mind returns. Innerwear, if ever sold, is non-returnable for hygiene reasons unless defective.

5. Refund timelines (RBI / payment aggregators)

Once we approve a refund, we initiate it to the original method:

  • UPI / wallets: typically 3–5 working days
  • Debit/credit cards: typically 5–7 working days (issuer may take up to 7–14 working days to reflect)
  • Net banking: typically 5–7 working days

GST invoices will be adjusted as required. Refunds are in INR only.

6. Exchanges

Size exchanges are subject to stock. If the requested size is unavailable, we will refund.

7. Grievance

Unhappy with a refund decision? Write to the Grievance Officer at grievance@impulseshop.in. We acknowledge within 48 hours and close within one month. You may also approach the National Consumer Helpline (1915 / consumerhelpline.gov.in) or the Consumer Commission.